Maintaining secure borders is an increasingly important priority for all countries – knowing who is entering and excluding those without the appropriate credentials.
Border control organisations struggle to balance efficiency and speed for the welcome majority of arrivals, with the security measures to keep out the unwelcome few. Manual checking of documents is costly in staff resources and can lead to the long queues that are disheartening to the traveller at the end of a long international journey.
Self-service ‘Smartgates’ have made a positive impact on the speed, efficiency and customer service that border control organisations offer. They validate passport details and use biometric information for positive identification of travellers – freeing staff to manage exceptions, reducing costs and dramatically speeding up transit time through immigration.
Neo has designed and supplied thousands of Smartgate kiosks to border control agencies in a range of countries. Their ease of support, low maintenance and extended warranty gives them the longest field life of any available self-service solution.